Effective date: 3/11/2025
1. Introduction
Gold Star Garage Doors (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose and hold your personal information when you access our website, use our services or otherwise interact with us as a customer, supplier or visitor.
We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988.
2. What information we collect
We collect personal information that is reasonably necessary for us to carry out our business and provide services. The types of personal information we may collect include, but are not limited to:
- Your name, contact details (such as phone number, email address, postal address)
- Details of your property or job address (for installation, repair or maintenance services)
- Payment information (such as credit card or bank account details, where necessary)
- Records of your interactions with us (such as enquiries, bookings, service history)
- Technical and usage information when you use our website (IP address, browser type, driving logistics etc)
- Any other information you provide to us directly (for example via our contact form, email or telephone).
3. How we collect your information
We collect your personal information in the following ways:
- Directly from you when you give us your details (e.g., enquiry form, phone call, email)
- Indirectly through our website (for example via cookies or automated tracking – see Section 8)
- From third-party service providers, contractors or agents engaged by us (for example referrals, contractors subcontracted to assist with services)
- From publicly available sources, if relevant, where permitted by law.
4. Why we collect, hold and use your information
We collect, hold and use your personal information for purposes including:
- Providing, installing, repairing or maintaining garage doors, openers and related services at your property
- Quoting, invoicing and receiving payment for our services
- Communicating with you about our services, offers, updates, scheduling and service calls
- Managing our business, including record keeping, operations, training, quality assurance and legal compliance
- Website administration, analytics, and improving our service delivery
- Complying with legal obligations (for example tax, safety, consumer laws).
If we intend to use your information for any other purpose, we will let you know at the time of collection or obtain your consent, unless permitted by law to use it without your consent.
5. Disclosure of your information
In providing our services, we may disclose your personal information to:
- Contractors, subcontractors or third-party service providers engaged to assist us (for example installers, maintenance technicians, logistics providers)
- Payment processors or financial institutions when you make payments
- Regulatory, government or law-enforcement bodies where required by law
- Other parties with your consent or as otherwise permitted by law
We will take reasonable steps to ensure that these third parties handle your personal information in a way consistent with this Privacy Policy.
We do not sell or rent your personal information to other organisations for marketing purposes.
6. Cross-border disclosure
If we transfer your personal information outside Australia, we will comply with the APPs regarding cross-border disclosure and take reasonable steps to ensure that overseas recipients handle your information in a manner consistent with this policy and the APPs.
7. Data quality and security
We will take reasonable steps to ensure that your personal information is accurate, complete and up-to-date.
We will take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include the use of secure servers, access controls and staff training.
If we no longer need your personal information for any purpose, we will take reasonable steps to destroy or de-identify it, unless required by law to retain it.
8. Cookies and tracking technologies
Our website may use “cookies” and other tracking technologies to collect technical and usage information (for example your IP address, browser type, pages visited, time spent). This helps us understand how our website is used and assists with website improvement, analytics, marketing and service delivery.
You may disable cookies via your browser settings, but this may affect your access to certain features of our website.
9. Direct marketing
We may use your personal information to send you promotional communications about our products or services (such as new garage door models, maintenance offers, smart-openers) if you have given us your consent or where you would reasonably expect us to use the information in this way.
You may opt out of receiving marketing communications at any time by contacting us (see Section 11 below) or by using any unsubscribe mechanism included in the communication.
10. Access and correction
You have the right to request access to, and correction of, your personal information that we hold. If you wish to access or correct your personal information, please contact us using the details below. We may charge a small administrative fee for access, where permitted by law, and we may refuse access in certain circumstances (for example where subject to legal privilege).
We will handle your request in a timely manner in accordance with the APPs.
11. Complaints and further information
If you believe that we have breached the APPs or mishandled your personal information, you may contact us using the details below. We will investigate your complaint and respond to you within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information.
Contact us:
Gold Star Garage Doors Pty Ltd
Phone: 1300 022 244
Email: contact@goldstargaragedoors.com.au
Address: Melbourne, VIC
12. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. We will post the updated policy on our website and change the “Effective date” at the top. We encourage you to check this page periodically.
13. Scope and application
This Privacy Policy applies to personal information we collect about individuals in our capacity as a business operating in Australia. It applies to our website, services, offline interactions and any mobile apps or online tools we provide (if applicable).
It does not apply to information collected by any third-party site, product or service (including third-party websites or apps that we do not manage or control).